Warranty and repairs

Of course the majority of all products work flawlessly. In case you do encounter a problem with one of our products, never hesitate to contact us, we gladly assist you solving the problem as soon as possible.

Within warranty period
The warranty period is listed on your invoice. Within warranty period we glady help you according to the following warranty requisitions.
warranty provisions:
1. The product, as listed on the invoice, is covered by warranty during the warranty period, against faulty materials or workmanship, in addition to any local guarantee.
2. When a problem occurs with in the warranty period, caused by faulty materials or workmanship (determined by UWCameraStore.com / Onderwaterhuis.NL and/or supplier), ) UWCameraStore.com / Onderwaterhuis.NL and/or supplier will either repair (free of charge) or replace the product.
3. Repair or replacement will not renew or extend the original warranty period.
4. UWCameraStore.com / Onderwaterhuis.NL will not be liable for any damage caused by a faulty product.
5. Warranty is not valid when the product has been mis-used, or been modified/repaired by anyone else but UWCameraStore.com / Onderwaterhuis.NL , is not well maintained or when brands and/or serial numbers have been altered or removed from the product or proof of warranty.
6. When a defect occurs, the product has to be returned accompanied by the invoice and warranty documents if appropriate.
7. The warranty does not apply to supplies like batteries and bulbs nor damage caused by the use of such supplies.


Outside warranty period
When a problem occurs outside the warranty period or if the problem is not covered by warranty (e.g. waterdamage, fall damage, misue) , of course will still gladly help you solving the problem.
If possible we carry out the repair ourselves. We repair can also send the product to our supplier or the manufacturer for repair/service after approval of the repair-quote.
Please contact us to inform about the possibilities! Outside the warranty period, additional costs, like shipping costs to the manufacturer will be charged.
Do you have a malfunctioning products? Just bring it to our store or send it to us.