Nederlands
RMA Service request
Request an RMA for repair or maintenance
Need to send your underwater photo or video gear for service? Use the form below to request a Return Merchandise Authorization (RMA). After approval, we email your RMA number with packing and shipping instructions.
3 quick steps
- Submit the form with serial number(s) and a short fault description.
- Receive your RMA number by email with instructions.
- Ship or drop off your equipment. We inspect, estimate, repair and return.
How the process works
- Submit the RMA form — include serials and a clear problem description.
- RMA number by email — plus packing and shipping instructions.
- Prepare your parcel — see packing checklist.
- Send or drop off — we confirm receipt by email.
- Inspection & estimate — you receive a price estimate for approval.
- Service & testing — typical turnaround is 2–3 weeks after approval (subject to parts and peak seasons).
- Return shipping or store pickup — you receive tracking or pickup confirmation.
Packing checklist
- Write the RMA number on the label and add it inside the box.
- Include the item(s) related to the issue and serial number(s).
- Remove unrelated accessories (memory cards, arms, clamps) unless relevant.
- Protect O-rings and optics; use ample padding or the original case.
- Follow carrier rules for batteries and Li-ion packs.
EU vs non-EU shipping
From outside the EU: declare as “Temporary import – goods for repair, will be returned to sender” with an appropriate low customs value(€ 1,00) This helps avoid unnecessary duties and delays.
Costs & schedule
- Inspection fee: may apply for diagnosis and preparing an estimate. If you proceed, the fee can be waived.
- Turnaround: most services are completed in 2–3 weeks after approval. Timing depends on parts availability and seasonal workload.
- Pre-approval (optional): we can proceed immediately if costs are below your pre-approved amount.
Warranty & terms
If you believe the repair is under warranty, tick the warranty box in the form and include proof of purchase. Please review our General Repair Terms and Conditions.
Questions?
Need help before submitting? Contact us.
RMA – Frequently Asked Questions
Do I need an RMA number before shipping?
Yes. Please wait for the RMA number by email and put it on the label and on a note inside the box.
What should I include in the parcel?
Only the items related to the issue, plus serial number(s), your RMA number and a short fault description. Remove unrelated accessories.
How long does a repair usually take?
Typically 2–3 weeks after approval. Timing depends on parts and peak seasons.
What types of service do you offer?
We handle quick checks and diagnosis, standalone pressure tests in our workshop, full annual service for underwater housings (cleaning, inspection, replacing and greasing O-rings, button maintenance), port and dome service, vacuum/leak checks and repairs or overhauls where needed. See our repairs & maintenance page for details.
Do you perform standalone pressure tests?
Yes. You can book a pressure test by itself. It is useful after a trip, before a big dive holiday or after replacing parts. See current options on our repairs page.
What does a full annual service include?
We clean and inspect the housing, replace and grease O-rings where needed, maintain buttons and controls, check connectors, and perform a pressure or vacuum leak test. If we find wear or damage, we inform you before we proceed.
What are the prices for service?
Prices depend on brand, model and the scope of work. Please see the latest rates on our repairs & maintenance page or request an estimate via the RMA form. After inspection we confirm the price before we proceed.
Are you authorised to service my brand?
We are an authorised service center for major underwater photo/video brands. We are also the official Nauticam European Pro-Service Center. If you are unsure about a specific brand, contact us or submit an RMA.
Can you service items I bought elsewhere?
Yes, in most cases we can. Submit an RMA with the brand, model and a short problem description. We will confirm what is possible and provide an estimate.
How do I get a quote?
Submit the RMA form and describe the issue. You can add a pre-approval limit to speed things up. We inspect the gear and send a price estimate for your approval before we start.