General

What are your opening hours?

Our showroom and service centre are open Monday to Saturday. Exact times are on our Route & Opening Hours page.

Where is your showroom located?

You can visit our showroom in the Netherlands to view and test underwater camera gear. Full address and directions: Route Description.

How can I contact you?

By phone, email or contact form. All details are on our Contact page.

Shipping & Delivery

Do you ship worldwide and what are the costs?

Yes, we ship worldwide with UPS and other carriers. Costs vary by country and are shown during checkout. Full details: Shipping Information.

How fast will I receive my order?

Orders placed on weekdays before 4:00 pm are shipped the same day if in stock. Delivery time depends on your location.

Is express delivery available?

Yes, UPS Express can be selected at checkout. Prices and times are displayed with the shipping options.

Will I receive tracking information?

Yes, once dispatched you receive an email with tracking details to follow your order online.

Ordering, Payment & Returns

What payment methods do you accept?

We accept major credit cards, PayPal and secure local methods. All payments are encrypted.

Can consumers return a product?

Yes, private customers can return products within the legal period if unused and in original packaging. Contact us for instructions. More info: Returns & Exchanges.

Maintenance & Repairs

Do you offer maintenance for housings and cameras?

Yes, our service centre provides cleaning, pressure tests and repairs with original parts.

How can I book maintenance?

Request maintenance via our Service page or contact us directly. Preventive service is advised once a year.

Help with Choosing

How do I choose the right underwater housing?

It depends on your camera and dive plans. Use our Buying Guide or ask our experts for advice.

How do I know which port or lens fits my setup?

Check our Port Charts for compatibility. If unsure, contact our team for expert recommendations.