VAT refund for private export outside the EU

Do you live outside the EU and make a purchase with us in the Netherlands? Then you can, in many cases, request a VAT refund.

Important

Please tell us at the time of purchase (or when ordering online) that you want to use the tax-free scheme. We will issue an invoice in your name including your passport number and register the purchase with Dutch Customs. Without this registration we cannot process a VAT refund. We submit the Customs notification within 2 working days.

From January 2026 (when departing via a Dutch airport/port)

The process is fully digital. We register your purchase digitally with Customs. You complete digital validation yourself with the NL Customs VAT app when leaving the Netherlands. Paper stamping at Dutch Customs ends.

Departing via another EU country?  Please follow the instructions of local Customs. Different (temporary) rules may apply there.

Key conditions

• You live outside the EU and purchase as a private individual (not business).
• Minimum purchase: € 200 (incl. VAT).
• You take the goods in your personal luggage and export within 3 months after the month of purchase.
• Tell us at purchase that you want to use the scheme so we can prepare digital validation. (We submit our notification within 2 working days.)

How it works 

1. Ask in-store for an invoice in your name (including your non-EU address, passport number andcountry of issue) and ask us to register the invoice digitally with Customs.
2. Install the NL Customs VAT app and follow the steps for digital validation when leaving the Netherlands.
3. After digital confirmation, we process your VAT refund. For processing a VAT refund, we charge a €20 administration fee per request. This fee covers the additional administrative work and digital customs processing required for VAT refunds.

Online orders (webshop)

• Collect in-store (Click & Collect): the travellers’ VAT refund scheme does apply. Tell us at pickup. We issue a named invoice with your passport number and register the purchase.
• Shipped within the Netherlands: the scheme can apply, provided you tell us at the time of purchase. We then add your passport number and your non-EU address to the invoice. You personally export the goods in your luggage. You are responsible for validation at EU exit.
• Shipped to Belgium or other EU countries: not eligible under the travellers’ scheme. Local EU VAT applies; we cannot refund that VAT.
• Shipped to non-EU countries: this is export by us as the seller. We invoice at 0% VAT, so no VAT refund is needed. Note: import duties and taxes may be due in the destination country.

Please note

If you do not meet the conditions, we cannot refund VAT. From 1 January 2026 this process is digital only when departing from the Netherlands. You can find the full rules on the Dutch Tax and Customs Administration website: “How do I reclaim VAT on my purchases?” (including information about the app).VAT refund is a service we provide; no rights can be derived from this service.